Return and Refund Policy for Surya Namkeen Bhandar

At Surya Namkeen Bhandar, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Please review our return and refund policy carefully.

1. Returns

1.1 Eligibility for Returns

• Returns are accepted for products purchased directly from our store or online via www.suryanamkeen.in.
• Products must be returned in their original packaging, unused, and in the same condition as received.
• Returns will be accepted within 7 days from the date of delivery.

1.2 Non-Returnable Items

• Products damaged due to improper handling by the customer.

1.3 Process for Returns

• To initiate a return, please contact our customer service team at [suryanamkeenfarrukhabad@gmail.com] or call us at [84005 30603].
• Provide your order details and reason for the return.

2. Refunds

2.1 Eligibility for Refunds

• Refunds are issued only after the returned product is inspected and approved by our quality control team.
• The product must meet the eligibility criteria mentioned above.

2.2 Refund Process

• Once the refund request is approved, the refunded amount will be processed and credited within 2 days to the original mode of payment.
• A confirmation email will be sent once the refund is initiated.

2.3 Shipping Costs

• Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective product).

3. Exchange Policy

• At this time, we do not offer direct exchanges. You may return the original item and place a new order for the desired product.

4. Cancellation Policy

• Orders can be canceled before they are shipped. Once the product is shipped, you will need to initiate a return after receiving it.

5. Contact Us

For any queries related to returns, refunds, or cancellations, please contact:
Phone: [84005 30603]
Email: [suryanamkeenfarrukhabad@gmail.com]
Address: Surya Namkeen Bhandar, 3/25, Lohai Road, Farrukhabad, India

We reserve the right to modify this policy at any time. Please check this page periodically for updates.